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Adding parent Ticket info to Sub Ticket

  • December 1, 2023
  • 1 reply
  • 59 views

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Can i make a sub ticket have the parent tickets description put into the sub ticket details automatically. So if Parent ticket was “Billy is a new hire at main street building.” can we make it to where the sub ticket says “please assign memberships to Billy.” “Billy is a new hire at main street building”??

 

Best answer by Kathryn Carter

@RWinchester 977ad07 bcsc Thank you for submitting your question to our community! 😄 

Here is a thread and an idea that will help you with this. 

https://community.incidentiq.com/ideas/show%2Dcustom%2Dfield%2Ddata%2Dfrom%2Dparent%2Dticket%2Don%2Dchild%2Dtickets%2D1488 

1 reply

Kathryn Carter
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  • Community Manager
  • Answer
  • December 4, 2023

@RWinchester 977ad07 bcsc Thank you for submitting your question to our community! 😄 

Here is a thread and an idea that will help you with this. 

https://community.incidentiq.com/ideas/show%2Dcustom%2Dfield%2Ddata%2Dfrom%2Dparent%2Dticket%2Don%2Dchild%2Dtickets%2D1488