Is there a way to allow an agent to choose different notification rules for tickets submitted outside of working hours? I am a director and would like to be alerted via email for new tickets that are submitted after-hours, on the weekends, and on holidays. I monitor my email pretty religiously and would prefer to not have to monitor IQ when it’s rare to find anything come in.
Solved
Agent Notifications for After Hour Submissions
+2Best answer by kross
Thank you. Request has been added:
+18Hi
The work around I have for you would only be useful during the breaks since there is a bit of work on the back end. You could create a rule for when a ticket is created. The filters would be the date ranges for your fall break, Thanksgiving, Winter break, Spring break and any other 3 day weekends or holidays you have on the school calendar. Set the action to be “send an email” and you can have it send an email to you. Obviously, this is not ideal for what you are asking for because of all of the work of getting the calendar in rules, hence the suggestion for our Idea Exchange, but I am hoping it will help some. 😄
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
