I have an agent who is receiving email notifications about every ticket submitted, including the ones that are not for his department. Can you help me resolve this issue?
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First, you can check your site options to adjust the amount of emails getting sent to your agents:
You can also check to see if any rules notify your agent.
If those don’t work, please let me know, and we can go to the next level of investigating! 😄
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
