I have an agent who is receiving email notifications about every ticket submitted, including the ones that are not for his department. Can you help me resolve this issue?
Solved
Agent receiving emails in regards to every ticket
+1Best answer by Kathryn Carter
First, you can check your site options to adjust the amount of emails getting sent to your agents:
You can also check to see if any rules notify your agent.
If those don’t work, please let me know, and we can go to the next level of investigating! 😄
+18First, you can check your site options to adjust the amount of emails getting sent to your agents:
You can also check to see if any rules notify your agent.
If those don’t work, please let me know, and we can go to the next level of investigating! 😄
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