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Agent unable to print tickets

  • May 27, 2025
  • 3 replies
  • 70 views
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Hello, I have an Agent who is unable to print tickets. It is giving them this error StatusCode":401,"Message":"Attempted to perform an unauthorized operation. 

 

Is there a permission that needs to be enabled in order for them to print these tickets? I couldn’t find any in the permissions tab. I’m an IIQ Admin so I was able to print a ticket with no problem. I wasn’t able to see how to enable printing for the Agents.

 

Thanks!

 

 

 

 

 

 

Best answer by Hannah Bailey

​@AMeyer Greendale Schools  Thank you, and I agree with you. I don't believe this is an issue with iiQ. Additionally, there is not a specific permission setting for printing. Users with the "work tickets" permission can select the print option in iiQ.

 

​@moffittp If this issue persists after testing with different browsers, I will submit a support ticket for our team to investigate further.

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    3 replies

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    Mentor
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    That might not be an iiQ issue...I just got a similar error when clicking on a shortened link for amazon. Wasn’t trying to do any printing. Same link didn’t work in Microsoft Edge, either.

    Could be a Chrome/Chromium issue. Have your agent try Firefox if possible.

    Alyssa Meyer - Tech Lady, Superhero & Guru (depending on who you ask)
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    • moffittp
    • Author
    • Observer
    • May 27, 2025

    Interesting, thank you, I’ll have them try that!

    Hannah Bailey
    Forum|alt.badge.img+17
    • Hannah Bailey
    • iiQ Community Manager
    • Answer
    • May 27, 2025

    ​@AMeyer Greendale Schools  Thank you, and I agree with you. I don't believe this is an issue with iiQ. Additionally, there is not a specific permission setting for printing. Users with the "work tickets" permission can select the print option in iiQ.

     

    ​@moffittp If this issue persists after testing with different browsers, I will submit a support ticket for our team to investigate further.

    Hannah Bailey - Director, Customer Engagement
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