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All users show when assigning ticket

  • 3 May 2024
  • 1 reply
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Hello,

When we go to assign a ticket the list now shows all of our users. Previously it would only show Agents. Now we have to click Filter by Role and then select Agent. Is there any way to have only Agents available to assign tickets to?

 

Thank you!

Eric

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Best answer by Kathryn Carter 3 May 2024, 22:17

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Userlevel 7
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@enunez Thank you for submitting your question to our community! 😄

With the rollout of new permissions, you are able to filter by role prior to selecting your user to assign the ticket to. 

Here is an idea about changing the default list for assigning tickets. 😄

https://community.incidentiq.com/ideas/change%2Ddefault%2Duser%2Dlist%2Dfor%2Dassigning%2Dtickets%2D4345

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