Hello,
When we go to assign a ticket the list now shows all of our users. Previously it would only show Agents. Now we have to click Filter by Role and then select Agent. Is there any way to have only Agents available to assign tickets to?
Thank you!
Eric
Best answer by Kathryn Carter
View original
+13
With the rollout of new permissions, you are able to filter by role prior to selecting your user to assign the ticket to.
Here is an idea about changing the default list for assigning tickets. 😄
+1
Hi Kathryn, having to filter by agent is an added step for our team when assigning a ticket. If we know that tickets won’t be assigned to large groups such as “students”, is there no way we can exclude them as an assignment option?
+13
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