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Is anybody actually using the Chrome Remote Desktop and/or TeamViewer or other remote support tools with success?

The process to use them seems more tedious than using those tools outside of iiQ.

End Users Login to iiQ
Create a ticket
Wait until an Agent initiates the remote support
End User must be inside the specific ticket
End User has to process/generate a code
Back and forth and so on

It doesn’t seem very usable.  But looking for feedback or use cases where other iiQ Customers have found it valuable.  Seems easier to use GAdmin - Remote Desktop or a TeamViewer Console.

Not sure about other remote support integrations in iiQ and if they have a similar tedious initiation.

If they were to implement this
https://community.incidentiq.com/ideas/add%2Dlink%2Ddirectly%2Dto%2Dgoogle%2Ddevice%2Dmanagement%2Don%2Dchromebooks%2D2466

It would greatly simplify the Remote Desktop process since it would allow people to get straight to the CB in GAdmin.

 

On this topic of the inefficiency of these tools, we’ve written a Chrome Browser extension to address the problem.

DM me if you’d like to use it.  Really simple and you can view the source.

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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Atlanta, GA 30316