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I had a technician tell me today that when they create subtickets for tickets they are assigned, they want those tickets to automatically be assigned to them. He said he rarely assigns subtickets to others but creates them for projects he is working on.

Accomplishing this turned out to be possible, but isn’t as easy as I had hoped. There is no way to reference the agent from a parent ticket when creating a sub (that I could find). I even thought about experimenting with tags, but it would be ugly at best.

My current workaround is this. This rule works, but is user specific.

 

@davecarty Thank you for submitting your question to our community! 😄

There is not an “assign to me” button for the subtasks or tickets, but there is an “assign to user” tab that he can use to assign those to himself. That is going to be another workaround for this: 

I hope this helps 😄

Thanks ​@Kathryn Carter, we currently use that

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