Ever since the new update, when attempting to search for an agent in the Assigned Agent part of the ticket, everyone in the system, even those that are not agents are showing in the search. Is there a way to fix this for only agents to show?
Solved
Assigned Agent In Ticket
+4Best answer by NBurke_iiQ
Mike “Agent”
Or if you want to search for a ticket where Mike Johnson submitted a ticket and referenced gymnasium you could search Mike Johnson “gymnasium”
+7
Mike “Agent”
Or if you want to search for a ticket where Mike Johnson submitted a ticket and referenced gymnasium you could search Mike Johnson “gymnasium”
+4It never use to be this way though. You use to be able to start a search for an agent name and only agents would show. Why the change? Did anyone actually ask for this update?
+18
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