Hello everyone!  My name is Juan and I wanted to ask if it was possible to assign different agents during the ticket procedure.  As an example, I’m a checkout specialist for my district and my duties require me to research and approve if students can check out devices.  I usually look at their IIQ account and check to see if there’s a history of incidental damage and repeated fees.  After I research this information we’ve typically used a Google Sheet to track our activity during the month.  Once I’ve done my part it is then up to our techs to either repair or assign replacement devices when they personally go to buildings throughout our district.  Can I hand off the ticket and assign it to another user without losing any of the history assigned to that ticket?  If so, what are the proper step to follow?  Thanks everyone.