Skip to main content
Solved

Associating Tickets

  • March 30, 2023
  • 4 replies
  • 123 views
C
Forum|alt.badge.img+1

Scenario: You receive 2 separate tickets on the same problem, but  from 2 different aspects of the problem. So they are related, but not identical. 

Question: Is there a way to link these 2 tickets together for troubleshooting and resolution?

Best answer by benthicmp

@CWright 89011a1 sau29 I know you are not asking about resolving tickets but there is a nice way to resolve a ticket and mark it as duplicate and reference the other ticket number.

Linking tickets doesn’t seem like it is currently supported but I think there is an idea that you can vote on here:

Thanks,

Michael

    4 replies

    benthicmp
    Contributor
    Forum|alt.badge.img+3
    • benthicmp
    • Contributor
    • 23 replies
    • Answer
    • March 30, 2023

    @CWright 89011a1 sau29 I know you are not asking about resolving tickets but there is a nice way to resolve a ticket and mark it as duplicate and reference the other ticket number.

    Linking tickets doesn’t seem like it is currently supported but I think there is an idea that you can vote on here:

    Thanks,

    Michael

    Super Genius in Training and Master of Blinky Lights (michael)
    Kathryn Carter
    Forum|alt.badge.img+18
    • Kathryn Carter
    • Community Manager
    • 11027 replies
    • April 3, 2023

    @benthicmp That was the idea I was going to add here. Thanks for doing that!

    @CWright 89011a1 sau29 Please upvote and comment your use case for that idea. 😄

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
    M
    Forum|alt.badge.img+3
    • MBesnier
    • Observer
    • 21 replies
    • April 3, 2023

    @CWright 89011a1 sau29 This may be a little helpful.  We use Subtasks to create a linked ticket. After you create the subtask, you can assign a ticket to it.

     

    Kathryn Carter
    Forum|alt.badge.img+18
    • Kathryn Carter
    • Community Manager
    • 11027 replies
    • April 4, 2023

    @MBesnier Another great work around! Thanks for sharing!!

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!


    Terms & ConditionsCookie settingsAccessibility statement
    Incident IQ logo

    Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

    Corporate Headquarters:
    750 Glenwood Ave SE, Suite 320
    Atlanta, GA 30316