Hello,
Im looking to create an automated report for our department admins that would show the daily tickets resolved by the agent as well as the tickets that are still in submitted status
Hello,
Im looking to create an automated report for our department admins that would show the daily tickets resolved by the agent as well as the tickets that are still in submitted status
Good Morning
This would show any tickets that are in the status of resolved or submitted by that specific Agent. This is considered a live report in means that it will update anything those filter criteria are met.
I hope this would be a helpful work around. Please let me know if you have any questions!
Hi
There is also this open idea that you can add your comments to and upvote:
Thanks so much!
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