We’re looking into having the system automatically send an email to the submitter when they create a ticket. This would serve as a confirmation that their ticket was submitted successfully and could include some additional generic info for follow up. I see that there is an option to enable a notification to the owner when a ticket is created but that seems to only send it to the owner if they weren’t the one who created the email (it was submitted on their behalf).
Is there a way to send an automatic acknowledgement email when a ticket is created?
