How do you assign a certain type of ticket to automatically be assigned to a particular agent? Example: JCAMPU or ALIO tickets to auto assigned to one particular agent.
Solved
Automatically assign certain types of tickets
Best answer by BHutson 8638a49 stmaryk12
- Team Ticket Allocation Rule
Triggers on 'Created'
When
Always
Perform
'Assign to team' Technician Team
-
OPTIONS
Program TeamTriggers on 'Created'
When
Models in Clever, Frontline Education Frontline, ALIO, RAVE, EDgear JCAMPUS
Perform
'Assign to agent' The agent name
Finally, don't process any further rules
- Team Ticket Allocation Rule
Triggers on 'Created'
When
Always
Perform
'Assign to team' Technician Team
-
OPTIONS
Program TeamTriggers on 'Created'
When
Models in Clever, Frontline Education Frontline, ALIO, RAVE, EDgear JCAMPUS
Perform
'Assign to agent' The agent name
Finally, don't process any further rules
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