Automatically assign fee for tickets with specific categories

Question

We are looking to have fees automatically assigned to users when a ticket is put in for certain things such as “Broken Screen iPad Screen” would automatically assign the iPad screen replacement fee to the ticket, asset and user. I didn’t see the fee tracker as an option in the rules engine, so I’m not sure how we go about doing this.

Best answer by jclark

@mskoda I actually created an idea for this, I’d love to use rules to add fees so we don’t have to manually add them constantly.

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jclark · Accepted Answer

@mskodaI actually created an idea for this, I’d love to use rules to add fees so we don’t have to manually add them constantly.

Kathryn Carter · Answer

@mskodaThank you for submitting your question. There is not any way to attach fees via rules currently. Please upvote the idea @jclark16posted above to see this enhancement.Thank you @jclark16for jumping in!!😄

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