Has anyone figured out a way to get an average ticket count based on a filtered view? I have a view for our “active” tickets that only includes specific ticket statuses. I want to find out what the average number of those tickets we have for a given time period.
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Hello KBremner 76000e4 mtbluersd,
Thank you for reaching out! You can access the analytic data of any standard or custom ticket view by clicking the Analytics button near the top left of the view. Or With the Analytics Explorer, you should be able to see ticket parameters based on filters that best fit your criteria. To access the analytics features in Incident IQ, select Reports in the left navigation bar and click on the specific section you wish to view.You can add filters to any analytics view by using the Filter button near the top-right corner of the page.
Here is a link to our KB Guide on the Analytics Explorer for more info:
Navigating the Analytics Explorer
But, feel free to reach back out here if you have additional questions.
I’ve used the analytics before but I don’t see an option in there to get average ticket count. It’s possible that I’m missing it but could see where when I looked.
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