When a user submits a ticket, is there a way for them to see all assets listed in their assigned room so they don’t have to pick from a list of models they’re unfamiliar with?
I always find myself unlinking the asset from the ticket and selecting the appropriate asset assigned to their classroom.
IIQ already knows what’s in the user’s assigned room because that’s how I quickly link the new asset.
Can this feature be enabled upon ticket creation?
+10
Do you have MyClasses enabled? If the teacher is assigned to the room via SIS, the assets in that room should pop up, as well as the student devices.
Additionally, a user can favorite the devices that will be in their room. Here is an idea to upvote about creating a rule to apply favorite (devices to be placed within the room show up automatically as a favorite for those users) https://community.incidentiq.com/ideas/rule%2Dto%2Dassign%2Dfavorites%2D2419
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