Can a requestor see all assets in their assigned room when submitting a ticket?

  • 18 October 2023
  • 1 reply


When a user submits a ticket, is there a way for them to see all assets listed in their assigned room so they don’t have to pick from a list of models they’re unfamiliar with?

I always find myself unlinking the asset from the ticket and selecting the appropriate asset assigned to their classroom.

IIQ already knows what’s in the user’s assigned room because that’s how I quickly link the new asset.

Can this feature be enabled upon ticket creation?

1 reply

Userlevel 7
Badge +10

@SMc Pherson 713abdf brrsd Thank you for submitting your question to our community! 😄

Do you have MyClasses enabled? If the teacher is assigned to the room via SIS, the assets in that room should pop up, as well as the student devices. 

Additionally, a user can favorite the devices that will be in their room. Here is an idea to upvote about creating a rule to apply favorite (devices to be placed within the room show up automatically as a favorite for those users)