We’ve started to have some confusion on what comments are visible to who in IIQ. We tend to add several followers to many tickets, including other agents, and external email addresses(to communicate to parents). I’m not 100% certain who can see comments when the comment is set to “Not visible to requestor”.
Do all Followers see it? Is it truly just the requestor that doesn’t see it?
Is it just Agents that are followers that can see comments set like this?
Does anyone have any ideas?
Best answer by davecartyView original