When students cause damage to a chromebook I need to submit a subticket to our person who manages invoicing parents. For example, when a student breaks a screen. Right now I can trigger the subticket creation for a chromebook display but I only need to generate one for chromebook>display>broken screen. Is there a way to do this?
Solved
Can I create a filter for a subticket using an issue?
+2Best answer by Kathryn Carter
You can add multiple layers for the rule to trigger the subticket for your parent invoices.
Additionally, you can add roles for the students. Just make sure you have a ticket template for the sub ticket so that it will be created.
Let me know if you need any additional help. 😀
+18You can add multiple layers for the rule to trigger the subticket for your parent invoices.
Additionally, you can add roles for the students. Just make sure you have a ticket template for the sub ticket so that it will be created.
Let me know if you need any additional help. 😀
+2Thank you so much. That worked.
+2I must have missed something. The subticket was created but it didn’t get assigned to the correct agent. Where do I setup the agent who the subticket should be assigned to?
Thank you.
+18
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