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When students cause damage to a chromebook I need to submit a subticket to our person who manages invoicing parents. For example, when a student breaks a screen. Right now I can trigger the subticket creation for a chromebook display but I only need to generate one for chromebook>display>broken screen. Is there a way to do this?
Best answer by Kathryn Carter
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You can add multiple layers for the rule to trigger the subticket for your parent invoices.
Additionally, you can add roles for the students. Just make sure you have a ticket template for the sub ticket so that it will be created.
Let me know if you need any additional help. 😀
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Thank you so much. That worked.
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I must have missed something. The subticket was created but it didn’t get assigned to the correct agent. Where do I setup the agent who the subticket should be assigned to?
Thank you.
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