When students cause damage to a chromebook I need to submit a subticket to our person who manages invoicing parents. For example, when a student breaks a screen. Right now I can trigger the subticket creation for a chromebook display but I only need to generate one for chromebook>display>broken screen. Is there a way to do this?
Page 1 / 1
You can add multiple layers for the rule to trigger the subticket for your parent invoices.
Additionally, you can add roles for the students. Just make sure you have a ticket template for the sub ticket so that it will be created.
Let me know if you need any additional help. 
Thank you so much. That worked.
I must have missed something. The subticket was created but it didn’t get assigned to the correct agent. Where do I setup the agent who the subticket should be assigned to?
Thank you.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
