We haven’t set up any sub tasks yet, but if it’s the mouseover pop up, you should be able to turn that off in your profile settings, or globally in site settings. Toggle that one off and see if it fixes it.

Thanks for the reply @TAnders 

It is similar, yes. I didn’t realize that was an option (thanks for the tip!) but ours is set to off for me and off by default globally. I imagine it would be a similar setting but I fear that since it’s part of the Advanced Ticketing app that maybe that setting hasn’t been implemented yet. I hope I’m wrong though.

@joshinskyatSA - I just got a call about this today and was looking for an option to turn that feature off.  I think we are going to make an enhancement request for this as its not the same as a Tooltip.

Hello, @joshinskyatSA. I can see how this could be a point of frustration. Thank you, @TAnders for sharing the tooltip toggle option. This will hide some pop-up information. However, it is different from the Subtask pop-up information. Unfortunately, there is no way to hide that as of right now. As @mcsdwes replied earlier, please feel free to add this to our idea exchange. I think it is a great idea and believe other users would agree also  https://community.incidentiq.com/ideas

Thanks for the suggestion @Deborah Creekmore and @mcsdwes , I’ve submitted this to the idea exchange here:

Subtask Tooltip Configuration

Good News/Update: It looks like this may have caught the attention of someone as the most problematic part of these tooltips seems to have been fixed! Now the tool tips only appear when you hover over the subtasks specifically and go away once the mouse leaves. Thank you to whomever fixed that! Night and Day difference!