Can I use inventory in a ticket without the prices?

Question

I work on a fleet of chromebooks at a school. Typically we charge student fees for the Middle and High Schools, but not in K-6. We also have incidents where the student is not at fault for defective parts. We do not want to charge fees for K-6 or defective parts.

When we use an inventory item, it always displays on the ticket with a running cost. We do NOT want our office staff to charge student fees for items that should be replaced free of charge. It leads to confusion and sometimes these fees are added that shouldn’t be.

For example, a chromebook has a defective battery. So I add the part to the ticket (taking qty 1 out of our inventory) and the part is added to the ticket including the cost of the battery.

Is there a way to have iiQ adjust our inventory, but NOT charge the student a fee?

Thanks, can’t wait to see some input on this problem

LCampbell · Answer

When you add a part to a ticket, the price reflected is the cost of the part you consumed. This data is useful for knowing how much a particular asset has cost you in parts and labor over time. A fee is not assigned to the ticket when you consume a part. Adding fees to a ticket is a separate App.

To prevent admin staff from charging students, you will have to either implement and train them on how to collect fees through IIQ using one of the supported apps, or leave a comment in the ticket that XYZ part is covered by IT and the student shouldn’t be charged.

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded