I was testing “required ticket actions” to force the agent to change issue type from “Other and Not Listed” to the correct issue. The action appeared on the ticket, but I couldn’t confirm that the required action took place.
I updated the Issue Type to the correct one and confirmed the issue, but I still couldn’t “check the box” or “refresh” the ticket. I then:
- Removed the required ticket action from the rule—no change.
- Deleted the required ticket action—no change.
Now, I have a ticket I can’t resolve or delete, even through bulk delete. Any advice is appreciated.
