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Question

Can't open attached files in the mobile app

  • September 22, 2023
  • 1 reply
  • 29 views

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When we submit tickets with attached files, it looks like you should be able to click on it to view or download when viewing the ticket on the app, but pressing it does nothing. Is this a bug or is this feature not implemented?

 

Should clicking on the attachment at the bottom of this screenshot do anything?

1 reply

Kathryn Carter
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  • Community Manager
  • September 25, 2023

@hgross Thank you for submitting your question to our Community. 😄

Please submit a ticket to support; you should be able to view attachments on the app.