Sometimes people submit events for the same day, and changing the threshold isn’t an option. The problem is that many events that are submitted are recurring, so it’s already a pain in the butt to have to adjust the recurrences on my end. But then if the date/time passes for their event, I now have to recreate tickets because I can no longer adjust them. This is becoming a bit frustrating so I’m wondering if there is a way to edit the date/time on a past ticket so the details can be adjusted without having to recreate a ticket.
+18This will be an enhancement request that needs to be submitted via Idea Exchange: https://community.incidentiq.com/ideas
+17I can see how this would be frustrating.
A new enhancement has just been released that could help. You are now able to copy and event even it if is in the past.
Hannah Bailey - Director, Customer Engagement
+18
+1This is definitely an improvement, thank y’all! Is there a way that it can create an actual event ticket? When I tried copying an event, there is no ticket number attached to the copied event so I’m not able to provide the requestor with any information for them to follow along with.
+18+1
+18Is this for a reoccurring event? The copy event button is similar to creating a new event with just some of the blanks already filled in for you. 😄
+1I did notice that recurring events don’t have a ticket number associated, so I’ve just been adding a note in the recurring field for me to refer back to. The issue here is that I don’t have a reference ticket # to provide to the requestor for the copy I made that includes their remaining dates.
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