Is there a way to create a custom ticket type in IncidentIQ? For example where you go to add a new ticket you see “Devices/hardware, Software/Online Systems, Network/Wi-Fi, Provisioning, etc.).
And maybe I am calling it the incorrect thing.
Solved
Can you create a custom Ticket Type?
Best answer by Kathryn Carter
You are currently limited to those categories but you can rename them! Here is an idea to upvote about adding the ability to customize those categories further:
+9Hello
+9Ticket Category: Provisioning = “Accounts and Access,” Other Requests = “Internal.”
Issue Category: Display = “Screen,” Special Ed = “Inclusive Ed.”
Amongst others...Hope this helps!
+18You are currently limited to those categories but you can rename them! Here is an idea to upvote about adding the ability to customize those categories further:
Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
