Is there a way to create a custom ticket type in IncidentIQ? For example where you go to add a new ticket you see “Devices/hardware, Software/Online Systems, Network/Wi-Fi, Provisioning, etc.).
And maybe I am calling it the incorrect thing.
Best answer by Kathryn Carter
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+5
Hello
Erica, Thank you, are we limited to those 6 or 7 renames or can additional ones be created?
+5
Ticket Category: Provisioning = “Accounts and Access,” Other Requests = “Internal.”
Issue Category: Display = “Screen,” Special Ed = “Inclusive Ed.”
Amongst others...Hope this helps!
+13
You are currently limited to those categories but you can rename them! Here is an idea to upvote about adding the ability to customize those categories further:
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