@bclark yes, if you go to all tickets you can filter by the specific user(s) and resolution action(s). 

Under all tickets, select the add filters from the top right corner. Under User Filters, select Agent then narrow down to the specific agent(s) you would like to view.

To add the filter for Resolution Action, select add filter > Workflow Filters > Resolution Action > select the action you would like to track. 

This should create the view you are looking for and you can save it as a Custom View from there.

That’s what I tried initially but it only shows tickets that are currently in my name. How can I see the tickets, that are in another agent’s name, where I added that action?

@bclark I tested a few things and I don’t think this is possible with the current custom views. It would be a great addition to our Idea Exchange. https://community.incidentiq.com/ideas 

@bclark What was your final workflow for this question? What did you end up doing here?

Never figured one out honestly.