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Change/ Exchange option inconsistently appear in tickets

  • February 14, 2025
  • 10 replies
  • 80 views
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When tickets are submitted and we need to exchange a device to retire some times the option does not show up . I have checked the groups permission for the people that submit the ticket and the box is checked . Is there another place i should be looking ?

Best answer by Melissa_iiQ

​@EPalmer 883df49 bvp thank you for that clarification! This article may help answer your question as to why it is not showing up. Please let me know if not!

 

https://community.incidentiq.com/assets-57/faq-why-doesn-t-the-exchange-asset-option-appear-on-every-ticket-727?tid=727&fid=57

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10 replies

Melissa_iiQ
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  • Melissa_iiQ
  • Employee
  • February 14, 2025

Hi ​@EPalmer 883df49 bvp Thank you for submitting your question. To make sure I am following your question correctly, would you be able to provide a screenshot of what you are referring to?

Melissa Hopson- Senior Implementation Specialist
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Melissa_iiQ
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  • Melissa_iiQ
  • Employee
  • February 14, 2025

​@EPalmer 883df49 bvp your screenshots are blurry for some reason. Are you referring to the resolution actions?

Melissa Hopson- Senior Implementation Specialist
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under the asset on the right side

Melissa_iiQ
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  • Melissa_iiQ
  • Employee
  • February 14, 2025

​@EPalmer 883df49 bvp gotcha. You are referring to the ‘exchange’ option that is usually next to ‘unlink’?

 

 

Melissa Hopson- Senior Implementation Specialist
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exactly

Melissa_iiQ
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  • Melissa_iiQ
  • Employee
  • Answer
  • February 14, 2025

​@EPalmer 883df49 bvp thank you for that clarification! This article may help answer your question as to why it is not showing up. Please let me know if not!

 

https://community.incidentiq.com/assets-57/faq-why-doesn-t-the-exchange-asset-option-appear-on-every-ticket-727?tid=727&fid=57

Melissa Hopson- Senior Implementation Specialist
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looks like that helped. Thank you very much

Melissa_iiQ
Melissa_iiQ
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  • Melissa_iiQ
  • Employee
  • February 14, 2025

​@EPalmer 883df49 bvp absolutely!

Melissa Hopson- Senior Implementation Specialist
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