+1Hello Everyone,
Does anyone know how it looks for users when an admin changes a “Default Setting”? For example, if I change the “Notifications > As Owner > Ticket Created” from “Email Disabled” to “Email Enabled”, I assume that that setting would be changed for all users unless they had at some point manually changed it. Can anyone confirm if that is the case?
Thanks,
Emerson
Best answer by JDhanjal_iiQ
Hi
I hope you’re doing great! Thank you for your time and patience while I investigated this. In my investigation, I found that Site options will only affect new users and users who have not adjusted their individual notification settings yet. But users can then set their preferences again. I hope this helps! If you have any questions or concerns, please let me know. May you have a great rest of your day!
Regards,
Jas
Hi
I hope you’re doing great! Thank you for your time and patience while I investigated this. In my investigation, I found that Site options will only affect new users and users who have not adjusted their individual notification settings yet. But users can then set their preferences again. I hope this helps! If you have any questions or concerns, please let me know. May you have a great rest of your day!
Regards,
Jas
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