Hello Everyone,
Does anyone know how it looks for users when an admin changes a “Default Setting”? For example, if I change the “Notifications > As Owner > Ticket Created” from “Email Disabled” to “Email Enabled”, I assume that that setting would be changed for all users unless they had at some point manually changed it. Can anyone confirm if that is the case?
Thanks,
Emerson
Hi
I hope you’re doing great! Thank you for your time and patience while I investigated this. In my investigation, I found that Site options will only affect new users and users who have not adjusted their individual notification settings yet. But users can then set their preferences again. I hope this helps! If you have any questions or concerns, please let me know. May you have a great rest of your day!
Regards,
Jas
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