Question

Changing the "On behalf of" as a rule

  • 21 November 2022
  • 1 reply
  • 17 views

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We have many students who are entering tickets and will change the “Edit Requestor” to myself, the Agent. Is there a way to create a rule that when they do this that it would automatically set back to them and only them as the Requestor?

 

I have other tickets that have rules associated to them and they will not fire off because I can’t select myself as the “Requested For”  filter option, it doesn’t exist.

 

 

I hope this makes sense.

Thank you.


1 reply

Userlevel 5
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@SMillsTVSD 
We haven't forgotten about you. If you are setting the rule with the filter “requestor” that rule should always look at the "on behalf of.” So it is looking at you as the requestor since the student is submitting the ticket. 

 

Right now I do not have a good workaround but still testing some different scenarios. 

 

This would be a great idea in idea exchange. 

 

 

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