Skip to main content

We used to use spiceworks for our ticketing system, and one way our agents could close tickets via email was to type #close in the body of the email. Is there a way to do this in IIQ through some sort of rule or something similar?

@lpreedom Thank you for submitting your question to our community! 😄

At this time, we do not have this functionality. However, that would be a great idea to add to our Idea Exchange https://community.incidentiq.com/ideas


Reply