We used to use spiceworks for our ticketing system, and one way our agents could close tickets via email was to type #close in the body of the email. Is there a way to do this in IIQ through some sort of rule or something similar?
Solved
Closing tickets via email
+4Best answer by Kathryn Carter
At this time, we do not have this functionality. However, that would be a great idea to add to our Idea Exchange https://community.incidentiq.com/ideas
+18At this time, we do not have this functionality. However, that would be a great idea to add to our Idea Exchange https://community.incidentiq.com/ideas
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