I would like to be able to ask/remind the agent if a part was added to a ticket. This way, when working a ticket an agent has the opportunity to be reminded to add a part.
Confirmation Question for Agent When Adding an Action to a Ticket
Userlevel 7
+12
Currently, there is no way to have a pop-up alert for your user. However, I just wrote an article that will be posted soon about the “confirmation message” custom field that populates on a ticket.
When you create a new custom field, choose the “confirmation message” type and then add it to those tickets that will most likely need a part. I hope this helps!
Thanks for the idea,
Would it be possible for the confirmation message to come up after selecting, ‘Start Ticket’? So when a ticket is started then the confirmation message would show up at the top of the ticket.
Userlevel 7
+12
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