Hi, I need your help. Is there a way to undelete deleted tickets? Some of our agents deleted a ticket by mistake. Please let us know. We appreciate the support!
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Could you undelete a deleted ticket?
Best answer by Kathryn Carter
If you have the permissions, you can see the deleted tickets under the “Tickets” left nav.
You are able to restore the ticket by changing the status, select the ticket from the menu and modify the status:
I hope this helps 😄
+18If you have the permissions, you can see the deleted tickets under the “Tickets” left nav.
You are able to restore the ticket by changing the status, select the ticket from the menu and modify the status:
I hope this helps 😄
Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
Thanks a lot!
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