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Create issues when "Confirm Issues"

  • 12 June 2024
  • 4 replies
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Userlevel 4
Badge +6

Is there a method or permission I need to create an issue type when I’m being asked to “Confirm Issue”?
It seems that there is never an appropriate issue new issues are constantly being found.
Why not allow Managers/Admins (or a permission that can be applied to approved tech staff) create issue types while Confirming

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Best answer by Kathryn Carter 17 June 2024, 15:00

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Userlevel 7
Badge +16

@jo.cpa 
Just to confirm I am thinking the same place you are referring to, you would like to be able to create  a new issue or issue category from here?

 


If so, this would be an enhancement request. 

Userlevel 4
Badge +6

In my opinion, probably configurable in Admin as to whether or not people can create only Issue Types or Issue Categories.  We have a large team so I’d prefer that it only be Issue Types in order to prevent “category sprawl”.  But I could see other support teams maybe wanting to be able to create both.

And maybe the ability can be controlled via a permission that can be applied to a Role so as support level 1 personnel are restricted from both.

Userlevel 4
Badge +6

I can’t tell you how many Issue Not Listed tickets we have.  Of course, we try to update Issue Types, but it is a bit of a chore to go back and review tix to see if we need to add new types after the fact.

Userlevel 7
Badge +13

@jo.cpa Thank you for adding that additional information and clarity to your request. In this case, it would be an enhancement request to be submitted to our Idea Exchange. Here is the link to the request I created on your behalf: 

 

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