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Create Multiple Independent Tickets From One Submission

  • May 20, 2025
  • 2 replies
  • 92 views
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We need to create 2 tickets from one user submission. These tickets are not to be linked or parent/subtickets of each other. We need the exact same issue description in both tickets. The tickets will go to separate teams based on rules. Is this possible?

Best answer by AHolley_iiQ

Hi ​@Donny007! Unfortunately, I can't think of a clean way to achieve this. There is a rule action called “create ticket” that would potentially allow you to generate a secondary ticket from the submission of an initial ticket. The challenging piece, however, would be dynamically tailoring the issue description based on the submission's details. 

 

 

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2 replies

AHolley_iiQ
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  • AHolley_iiQ
  • Employee
  • Answer
  • May 20, 2025

Hi ​@Donny007! Unfortunately, I can't think of a clean way to achieve this. There is a rule action called “create ticket” that would potentially allow you to generate a secondary ticket from the submission of an initial ticket. The challenging piece, however, would be dynamically tailoring the issue description based on the submission's details. 

 

 

rsulllivan_IIQ
Melissa_iiQ
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  • Donny007
  • Author
  • May 20, 2025

Thanks for looking into this. I did try the create ticket action, but the variable {{Ticket.IssueDescription}} only seems to work when creating subtickets.

rsulllivan_IIQ
Kathryn Carter
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