Is there a way to have IIQ automatically generate a ticket if a user status it set to No Access (disabled), but they still have an asset assigned to them? We occasionally have staff and students leave the district with their devices and we want a way to have IIQ identify those devices easily and auto generate a ticket for our helpdesk/inventory manager to follow up on.
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Hi
You would need to create a Ticket Template before creating this rule, to have the ticket fire.
Here is a community doc on how to create Ticket Templates, for reference:
Please let me know if you have any questions!
Yes, this is what I needed. Thank you.
I want to follow back up on this. Is it possible to set this rule up to only apply to former staff? I am struggling to figure out the correct filter. Since both students and staff go to no access when their accounts are disabled in our SSO I can’t use the role, or at least not only the role to filter on.
We want to separate the rules for staff and students as the tickets for either should be going to different agents/teams. And we are not even sure if we want a ticket generated for students in this situation. Only staff.
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