I am trying to create a shortcut for our Close Ticket/No Contact tickets as it will save time.
I am trying to create the shortcut with the steps below:
Shortcut -> New Shortcut -> Name the Shortcut -> Ticket, Add Comment
I am looking to update the ticket with a comment in the ticket, though when I try this way, it is only letting me attach a document, not update the ticket with text.
Is this the only way Add Comments currently work? We do have some shortcuts that update as a ticket comment/text though I do not see any properties to mimic off of those shortcuts. Anyone have any suggestions?
Bonus points for updating the ticket with text and closing the ticket at the same time.