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Creating a subticket and adding to Parent ticket

  • March 19, 2024
  • 3 replies
  • 163 views

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Trying to figure out how to add a subticket to a ticket without rules because the ticket/rules may differ from each incident.

Best answer by jclark

What @ETabolt 8431c15 effingham is correct - and I think we can all agree it takes way too many clicks/steps to properly create a subticket that’s actually categorized.

I’d vote on this - we’re dying to have this feature implemented.

 

3 replies

ETabolt 8431c15 effingham
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You would add it as a subtask, then click the wrench icon next to the subtask to assign a ticket number to  it.


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  • Specialist
  • Answer
  • March 20, 2024

What @ETabolt 8431c15 effingham is correct - and I think we can all agree it takes way too many clicks/steps to properly create a subticket that’s actually categorized.

I’d vote on this - we’re dying to have this feature implemented.

 


Kathryn Carter
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@CHenneke 76364f2 mvisd Thank you for submitting your question to our community! 😄

As @jclark and @ETabolt 8431c15 effingham are correct. Thanks @jclark for adding that idea!