Creating a subticket and adding to Parent ticket

  • 19 March 2024
  • 3 replies

Trying to figure out how to add a subticket to a ticket without rules because the ticket/rules may differ from each incident.


Best answer by jclark 20 March 2024, 12:38

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3 replies


You would add it as a subtask, then click the wrench icon next to the subtask to assign a ticket number to  it.

Userlevel 5
Badge +12

What @ETabolt 8431c15 effingham is correct - and I think we can all agree it takes way too many clicks/steps to properly create a subticket that’s actually categorized.

I’d vote on this - we’re dying to have this feature implemented.


Userlevel 7
Badge +12

@CHenneke 76364f2 mvisd Thank you for submitting your question to our community! 😄

As @jclark and @ETabolt 8431c15 effingham are correct. Thanks @jclark for adding that idea!