Shortcuts should be able to be created in advance of and independently of working an active ticket. There are solutions and/or situations that I already know we will have tickets on and it would be helpful to have a section where I could go to just create and maybe even preview the shortcut. Basically a Shortcut Editor section that would allow us to view, preview, edit, delete, and create shortcuts.
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A side bar button would be nice, but the option to create more than one at a time does exist when you start a new shortcut in a ticket. After you create one the Manage Shortcuts box remains and you can click New Shortcut again on the top right.
I know we can create multiples from within a ticket, but to me it just seems like it shouldn’t take a ticket to build shortcuts.
Currently, you can only view, edit and apply shortcuts after the ticket has been started.
Love the idea of having a centralized location for shortcuts. So you do have to go into a ticket to make a change. Would love to see this in our idea exchange.
https://community.incidentiq.com/ideas
Will get a vote from me once added to the idea exchange.
How does something like this get moved to idea exchange? Is there something I have to do, or does it require someone from within iiQ to want it to be in exchange enough to move it?
To post an idea in our idea exchange click on the Create a Topic button in the top right corner, then select Idea.
For those interested and following this thread, I finally posted this as an idea.
Awesome! Thank you for posting that idea. Here is the link to the idea post 
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