I have applied a subtask group in rules. When a ticket is “created” the subtask group is in the rule. The ticket will show individual sub task’s. But none of the subtask group are showing.
Solved
Creating Subtask group rule
+1Best answer by Kathryn Carter
+2I’m noticing this same issue. I’ve never tried using this feature before I tried using it yesterday, so I’m unsure if it ever worked or if this bug is new. I’m going to submit a support request with a screen capture.
+18Can you provide me a screenshot with the rule and an example ticket number?
+1Rule for ticket:
When the ticket is started :
The subtask group is not showing, even though it is in the rule when the ticket is “created”
+18
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