1. You would be able to create this custom field and when making the field definition, you can use “OnOff” as the Field Type which will serve as a toggle. To make this visible to only Agents and Admins, you’ll leave the “Requestor Visible” option unselected.
2. Once created, you’ll apply this option to the ‘Tickets’ tab in Custom Fields to apply this custom field to your desired tickets
3. When the ticket is opened, the working agent will be able to adjust this custom field. I want to note that agents and admins with the permission to view tickets at this location would also have access to see this custom field.
4. You’ll able to be able to filter on this custom field value in the ticket view and can also apply a filter based on agent.

Here’s our documentation on setting up Custom Fields for addition reference: 

I can apply it to certain types of ticket, or issues, or locations, but specific agents, correct?  It can’t be available based on the assigned agent, right?

That’s correct, there’s not an option to apply this custom field for specific users.

Bummer.

Thanks for the response.

@amac Thank you for submitting your question to our community!

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