Custom field type

  • 13 April 2024
  • 3 replies



Is there a custom field type for a simple yes or no type of question? I love the look of the standard question “is this ticket urgent” I think the simple bubble option of yes and no look very minimal and sleek can we use that option on other custom fields?



3 replies

Userlevel 7
Badge +12

@AGuzman Thank you for submitting your question to our community! 😄

Those specific fields are hard-coded into our system, so you cannot add those specific yes/no bubbles to your tickets. You can submit an idea to our Idea Exchange:

However, the “on/off” toggle can also be used here for a yes/no option. 

Userlevel 4
Badge +8

We sometimes use a drop down (Select) for yes/no.

Userlevel 7
Badge +12

Thank you @davecarty for adding your use case to this thread! Another way to use yes/no.