I feel like this has been asked before, and I also feel like I’ve made it work before, but I can’t seem to find a post anywhere here about it.
Can custom fields be added to ticket templates somehow? If not, I’ll post an idea with our use case.
Best answer by benthicmpView original
Is that what you are trying to do?
It is, but that didn’t seem to be the case when I tried it. Apparently making the template before creating the custom fields prevents them from ever showing up on the template lol.
Deleted my template and re-created it, the fields are showing now. Thanks!