Custom fields on ticket templates?

  • 8 March 2023
  • 3 replies

Userlevel 6
Badge +12

I feel like this has been asked before, and I also feel like I’ve made it work before, but I can’t seem to find a post anywhere here about it.


Can custom fields be added to ticket templates somehow? If not, I’ll post an idea with our use case.


Best answer by benthicmp 9 March 2023, 19:40

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3 replies

Userlevel 3
Badge +3

@jclark16 I think that you can add a custom field under the “Field Definitions” tab and then goto the “Ticket” tab and add that field to all tickets. Once you have that in place, the custom field Should  show up when you then go to Ticket Templates and try to create a template for that category/issue type, etc. that you defined. 

Is that what you are trying to do?


Userlevel 6
Badge +12

It is, but that didn’t seem to be the case when I tried it. Apparently making the template before creating the custom fields prevents them from ever showing up on the template lol.

Deleted my template and re-created it, the fields are showing now. Thanks!

Userlevel 7
Badge +13

@benthicmp Thank you for jumping to help @jclark16 ! We love to see community members helping each other. 

@jclark16 I am glad you have ticket templates up and working!! Please let us know if you have any additional trouble.