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Question

Custom Name Broken ???

  • January 29, 2024
  • 5 replies
  • 77 views
ADeLacy
Participant
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In the Custom Name > ticket wizard. We have “ Other Requests “ being changed to the word Technology.

 

This was working great now all our tickets come in with “ Other Requests” Pinned to the ticket. (( shown below )) it Seems to have changed around Mid to late Dec.

 

 

While this is not “hurting anything” it’s frustrating to say the least… Anyone else having this problem. We did Open a ticket with Support but not much back as a solution goes so far.

    DHenry
    ADeLacy

    5 replies

    Kathryn Carter
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    • Kathryn Carter
    • Community Manager
    • January 31, 2024

    @ADeLacy 640001e ghsd Thank you for submitting your question to our community! 😄 

    I reached out to support, and it looks like there was some miscommunication between the team, but they are working on this for you now. 

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
    C
    A
    Contributor
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    • AWhipple
    • Contributor
    • January 31, 2024

    @Kathryn Carter I didn’t realize it at first, but ours is doing the same thing with the Provisioning issue category (we mapped it to say Staff and Student Accounts). Is this going to be a global fix? or will it be a fix per site?

     

    Kathryn Carter
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    • Kathryn Carter
    • Community Manager
    • February 1, 2024

    @AWhipple If you are also experiencing this, please submit a ticket to support as well. 

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
    Erica
    Contributor
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    • Erica
    • Contributor
    • February 1, 2024

    @Kathryn Carter our district is also seeing this issue. Most of our Custom Names are showing the default name, instead of our custom mapped names. I will submit a ticket for us as well. 

    Kathryn Carter
    Kathryn Carter
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    • Kathryn Carter
    • Community Manager
    • February 1, 2024

    @ADeLacy 640001e ghsd @AWhipple @Erica Our team has released this, and it is not working as intended. They are looking into this! Please be on the lookout for updates within those tickets 😄

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
    Erica
    C
    ADeLacy
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