+2When creating custom resolution actions for ticketing, Is there any way to have it appear for every ticket category all at once? And is it possible to edit the suggested actions tab that appears whenever you view a ticket? I would like to have my custom resoluton actions appear in that spott.
Best answer by jcritelli_iiQ
Hi
In Admin > Issues, you will want to go to the Issue Type that you want to edit the Resolution Actions display as suggested in the ticket.
To remove - uncheck the Resolution Action to remove it from the suggested action list
To add - check the Resolution Action that you want to show in the suggested action list
If you are creating custom Resolution Actions, you will need to create the Resolution Action and then search for it to check it.
You are able to apply the Resolution Action a suggested action to all Issue Types under a Category but you cannot apply your suggested actions to all categories at one time.
Please see more information about Editing and Creating Custom Resolution Actions here:
+18Currently, you cannot adjust the suggested actions. You can submit an idea to our Idea Exchange: https://community.incidentiq.com/ideas
+3Hi
In Admin > Issues, you will want to go to the Issue Type that you want to edit the Resolution Actions display as suggested in the ticket.
To remove - uncheck the Resolution Action to remove it from the suggested action list
To add - check the Resolution Action that you want to show in the suggested action list
If you are creating custom Resolution Actions, you will need to create the Resolution Action and then search for it to check it.
You are able to apply the Resolution Action a suggested action to all Issue Types under a Category but you cannot apply your suggested actions to all categories at one time.
Please see more information about Editing and Creating Custom Resolution Actions here:
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