Custom Resolution actions/Suggested Actions

  • 24 August 2023
  • 3 replies


When creating custom resolution actions for ticketing, Is there any way to have it appear for every ticket category all at once? And is it possible to edit the suggested actions tab that appears whenever you view a ticket? I would like to have my custom resoluton actions appear in that spott.


3 replies

Userlevel 7
Badge +12

@AArble 597c4cd allenpark Thank you for submitting your question to our Community. 

Currently, you cannot adjust the suggested actions. You can submit an idea to our Idea Exchange:

Userlevel 1
Badge +1

@Kathryn Carter I just want to make sure I understand correctly. We often have tickets for Chromebook > Hardware Damage > Screen Damaged. I want to limit or update the suggested actions. Ideally, I would be able to choose what actions are suggested. This is not possible at this time? There are dozens of resolution actions that our team will likely never use.


Userlevel 7
Badge +12

@calexander That is correct; you cannot adjust the suggested actions. Let’s get this to idea exchange: