@AArble 597c4cd allenpark Thank you for submitting your question to our Community. 

Currently, you cannot adjust the suggested actions. You can submit an idea to our Idea Exchange: https://community.incidentiq.com/ideas

@Kathryn Carter I just want to make sure I understand correctly. We often have tickets for Chromebook > Hardware Damage > Screen Damaged. I want to limit or update the suggested actions. Ideally, I would be able to choose what actions are suggested. This is not possible at this time? There are dozens of resolution actions that our team will likely never use.

Hi @calexander and @AArble 597c4cd allenpark. To provide clarity, there is a way to edit the suggested resolution actions for your issue types.

In Admin > Issues, you will want to go to the Issue Type that you want to edit the Resolution Actions display as suggested in the ticket.

To remove - uncheck the Resolution Action to remove it from the suggested action list

To add - check the Resolution Action that you want to show in the suggested action list

If you are creating custom Resolution Actions, you will need to create the Resolution Action and then search for it to check it.

You are able to apply the Resolution Action a suggested action to all Issue Types under a Category but you cannot apply your suggested actions to all categories at one time.

Please see more information about Editing and Creating Custom Resolution Actions here: