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Customize Filter Dates

  • March 5, 2025
  • 6 replies
  • 101 views
STPittsinger
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In Ticketing Analytics Explorer, where do date filters like “This School Year” or “This Semester” get set.  When I click on “This School Year” the dates are incorrect.

Thanks

Best answer by EStapf_iiQ

​@STPittsinger Thanks for that info! Those dates are populated from Powerschool in the Calendar section (may also be called ‘Academic Sessions’).

I went to your Powerschool app and clicked on the Sync History tab and downloaded the Calendar data:

Which looks like this:

I’m currently checking with our Product Team to see why these dates are one day off. I’ll update here when I have information. Hope this helps start to unravel the mystery!
 

 

S

6 replies

EStapf_iiQ
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  • EStapf_iiQ
  • Employee
  • March 5, 2025

​@STPittsinger Thanks for submitting your question! Can you tell me which SIS you are using?

STPittsinger
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  • STPittsinger
  • Author
  • Observer
  • March 5, 2025

Powerschool

EStapf_iiQ
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  • EStapf_iiQ
  • Employee
  • Answer
  • March 5, 2025

​@STPittsinger Thanks for that info! Those dates are populated from Powerschool in the Calendar section (may also be called ‘Academic Sessions’).

I went to your Powerschool app and clicked on the Sync History tab and downloaded the Calendar data:

Which looks like this:

I’m currently checking with our Product Team to see why these dates are one day off. I’ll update here when I have information. Hope this helps start to unravel the mystery!
 

 

Kathryn Carter
DDonaldson_iiQ
STPittsinger
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  • STPittsinger
  • Author
  • Observer
  • March 6, 2025

Thank you.  

EStapf_iiQ
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  • EStapf_iiQ
  • Employee
  • March 6, 2025

​@STPittsinger Information from our Product Team indicated the dates could be off if y’all were making changes to the Powerschool Calendar while I was also pulling the report and screenshot. Do we think that could be the case? If not, I think you should go ahead and submit an iiQ Support ticket to have it investigated:
 

Let us know if there is anything else we can do to help! 

STPittsinger
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  • STPittsinger
  • Author
  • Observer
  • March 6, 2025

I’ll check with my supervisor.  Thanks for letting me know where the dates come from.  

Kathryn Carter
EStapf_iiQ
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