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Customize Filter Dates

  • Mar 5, 2025 5:18 PM UTC
  • 6 replies
  • 173 views
STPittsinger
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In Ticketing Analytics Explorer, where do date filters like “This School Year” or “This Semester” get set.  When I click on “This School Year” the dates are incorrect.

Thanks

Best answer by EStapf_iiQ

​@STPittsinger Thanks for that info! Those dates are populated from Powerschool in the Calendar section (may also be called ‘Academic Sessions’).

I went to your Powerschool app and clicked on the Sync History tab and downloaded the Calendar data:

Which looks like this:

I’m currently checking with our Product Team to see why these dates are one day off. I’ll update here when I have information. Hope this helps start to unravel the mystery!
 

 

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    6 replies

    EStapf_iiQ
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    • EStapf_iiQ
    • Employee
    • Mar 5, 2025 7:13 PM UTC

    ​@STPittsinger Thanks for submitting your question! Can you tell me which SIS you are using?

    Emily Stapf, Strategic CSM
    STPittsinger
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    • STPittsinger
    • Author
    • Observer
    • Mar 5, 2025 7:51 PM UTC

    Powerschool

    EStapf_iiQ
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    • EStapf_iiQ
    • Employee
    • Answer
    • Mar 5, 2025 10:16 PM UTC

    ​@STPittsinger Thanks for that info! Those dates are populated from Powerschool in the Calendar section (may also be called ‘Academic Sessions’).

    I went to your Powerschool app and clicked on the Sync History tab and downloaded the Calendar data:

    Which looks like this:

    I’m currently checking with our Product Team to see why these dates are one day off. I’ll update here when I have information. Hope this helps start to unravel the mystery!
     

     

    Emily Stapf, Strategic CSM
      STPittsinger
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      • STPittsinger
      • Author
      • Observer
      • Mar 6, 2025 12:31 PM UTC

      Thank you.  

      EStapf_iiQ
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      • EStapf_iiQ
      • Employee
      • Mar 6, 2025 5:34 PM UTC

      ​@STPittsinger Information from our Product Team indicated the dates could be off if y’all were making changes to the Powerschool Calendar while I was also pulling the report and screenshot. Do we think that could be the case? If not, I think you should go ahead and submit an iiQ Support ticket to have it investigated:
       

      Let us know if there is anything else we can do to help! 

      Emily Stapf, Strategic CSM
      STPittsinger
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      • STPittsinger
      • Author
      • Observer
      • Mar 6, 2025 5:57 PM UTC

      I’ll check with my supervisor.  Thanks for letting me know where the dates come from.  

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