Is it possible to setup IncidentIQ to bypass the out of box formula where end users need to select a ticket type and then a specific issue and then fill in required information. I would like to have two ticket types (one for Technology and one for Facilities) and then take them right to a form where they can fill in the subject and then the details of their issue.
Solved
Customize the Ticket Submission Process
+2Best answer by Kathryn Carter
Here is an idea that is IN DEVELOPMENT that will help you! Upvote and comment on this idea to follow it! 😄
+18Here is an idea that is IN DEVELOPMENT that will help you! Upvote and comment on this idea to follow it! 😄
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