In the November 14th Office Hours, I mentioned some of the details for how we handle loaner Chromebooks, specifically the templates we use and some rules to help reduce clicks.
We have 2 main reasons students need a loaner Chromebook from our spare pool:
- Chromebook left at home
- Chromebook not charged
We have templates for each of these, which makes submitting tickets easier & allows for clearer data.
Within those templates, a few actions are included. Initially, we just added the Daily Loaner tag. Once the ticket loaded, we needed to click Start Ticket and head over to the Submitted By section to change the requestor.
To reduce the clicks and ensure the Submitted by section reflected the student, I added 2 actions:
- Set status: In Progress (this sets the ticket to In Progress as soon as the page loads)
- Set requested for: (left blank as a prompt for the student’s ID number or name)
These changes mean we can immediately assign the spare device.
I also have some rules set up related to these specific tickets. The first 2 trigger when the ticket is updated. 3rd is on a schedule:
- When a spare device is issued, the ticket’s status changes to Waiting on Requestor
- When a spare device is returned, the ticket’s status changes to Resolved
- At 1:30 pm, if a loaner has not been returned, an email reminder is sent to the student.
Hopefully something here is helpful for others. If you have improvements we could implement, I’m all ears!
