The custom views for school sites (under tickets) show all applied settings which only show open tickets. If I select a school site through the dashboard, it shows all resolved tickets instead of just the current open tickets. It just recently changed and I’m not sure why. Is there a way to exclude all resolved tickets when selecting a school site from the dashboard?
Solved
Dashboard sites showing all resolved tickets
Best answer by Kathryn Carter
I just checked your sites and they should now be updating correctly! Let me know if you have any additional questions! 😄
To be more specific, Open Tickets by Location is showing all resolved tickets for every school site within the dashboard rather than just the current open tickets. Hope that helps.
+7We are having the same issue.
+18Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
+18I just checked your sites and they should now be updating correctly! Let me know if you have any additional questions! 😄
Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
+18Thank you! Please let us know if you are experiencing this issue again!
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